Contact Us

We value your questions, feedback, and partnership ideas. Our team is here to help and typically responds within 24–48 hours. Below you can find the right ways to reach us, guidance on what information to include, and notes on how we protect your privacy.

How to Reach the Right Team

If you are reporting a content issue, include the page title and a brief description of the problem. For account or newsletter questions, share the email address used and any relevant timestamps. Clear context helps us resolve your request faster.

For collaboration proposals, provide a summary of goals, expected timelines, and key contacts. Our team aims to acknowledge partnership messages within 3–5 business days.

Customer Support

Response time: 24–48 hours

Support hours: Monday–Friday, 09:00–18:00 (local time)

Languages: English (primary); additional languages subject to availability

Business Inquiries

Please include: company name, proposal overview, timelines, and contact details

We aim to review partnership proposals within 3–5 business days

Editorial Contact

Provide links, context, and relevant references to help us verify quickly

Corrections and updates are processed based on urgency and impact, prioritizing reader safety and clarity.

Press & Media

Include: topic, deadline, outlet name, interview format, and any background materials

Feedback

Contact address: UNIT B, 12/F, KING FAI INDUSTRIAL BUILDING, 1063 KING'S ROAD, QUARRY BAY, HK

Telephone: 6381 7420

Email: business@cocoa.blixomind.com

We welcome usability feedback, accessibility suggestions, and feature requests

While we cannot reply to every suggestion individually, we review trends and prioritize fixes that improve overall navigation, readability, and performance.

Address

UNIT B, 12/F, KING FAI INDUSTRIAL BUILDING, 1063 KING'S ROAD, QUARRY BAY, HK

Office hours: Monday–Friday, 09:00–18:00 (local time)

Note: Visits by appointment only

Support Workflow

When you contact us, your message is routed to the most relevant queue. We classify requests by topic and urgency, then provide guidance or next steps. For complex issues, we may request additional context to resolve the matter thoroughly.

Languages & Time Zones

We operate across multiple regions. Response times may vary during holidays or peak periods. If your request is time‑sensitive, specify deadlines in your message so we can plan accordingly.

Privacy When You Contact

Please avoid including sensitive personal data. We retain communications only as long as necessary to resolve your request and meet compliance requirements. If you need data removed, write to privacy@cocoa.blixomind.com with relevant details.

Escalation

If your message is urgent or unresolved, reply to the same thread or start a new message with “URGENT” in the subject line, including a succinct summary of the issue. We will prioritize triage and provide a status update.