Data Handling & Privacy

• Do not include sensitive personal data in emails (e.g., passwords, ID numbers, bank details).

• If support requires personal information, we request only what is necessary and handle it responsibly.

• Communications may be stored to improve service quality and for audit purposes in line with applicable policies.

Information We Collect

We collect minimal information required to operate and improve the site, such as basic interaction data and optional details you provide when contacting support. We avoid collecting sensitive identifiers unless strictly necessary for compliance or security.

We may use aggregate analytics to understand traffic patterns. These reports do not identify individuals and are used to optimize layout, performance, and accessibility.

Accessibility

We strive to make our content accessible. If you encounter barriers (e.g., contrast, font size, keyboard navigation, alt text), tell us:

We will prioritize accessibility fixes that impact core navigation and reading experience.

Cookies & Preferences

Some features may rely on cookies to remember preferences such as language, font size, or page layout settings. You can clear or block cookies in your browser settings. Disabling cookies may affect non‑essential conveniences but will not block access to core content.

Security

• Include steps to reproduce and impacted areas where possible.

• We discourage public disclosure before a fix is available; responsible reporting helps keep users safe.

Retention & Updates

We retain communications only as long as needed to resolve issues and meet legal or audit requirements. We periodically review stored records and remove those no longer required. If this policy changes, we will update this page with a clear summary of revisions.

Your Choices

You can request corrections to information you have provided, or ask about how your data is used in support interactions. We aim to respond within a reasonable timeframe and provide guidance tailored to your situation.

Lawful Basis

We process information only where a lawful basis exists, such as fulfilling a request you made, protecting site integrity, or complying with applicable regulations. Where consent is used, you may withdraw it at any time for non‑essential processing.

Data Sharing

We do not sell personal information. Limited sharing may occur with trusted service providers that help us operate the site (e.g., hosting, analytics). These providers are required to handle data responsibly and only for the contracted purpose.

International Transfers

Depending on your location, information may be processed in other jurisdictions. We take steps to ensure equivalent protections are in place and use standard safeguards recognized by regulators where applicable.

Do Not Track

Browser‑based “Do Not Track” signals are not standardized across services. We avoid building profiles and limit tracking to essential security and aggregate analytics. You can also adjust cookie settings in your browser to control non‑essential features.

Children’s Privacy

Our content is intended for a general audience. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us and we will take appropriate steps to remove it.

Contact Regarding Privacy

Provide relevant details about your request (e.g., page, timeframe, and context). We will review and respond within a reasonable period, subject to applicable requirements.